Financial Policy of Spartanburg Ear, Nose & Throat

In order for us to continue delivering the quality of care you are accustomed to, it is necessary to make changes in our financial policies. The following is a list of guidelines that are necessary in order to continue providing high quality care and make your visit as pleasant as possible.

1. We ask that you present your insurance card at each visit. It is your responsibility to provide us with the correct information to bill your insurance.
2. If you have a change of address, telephone number, or employer, please notify the receptionist.
3. We will collect your deductible, co-payment, or charge for non-covered services at the time of your visit. If you have a balance after an insurance payment from a previous service, we will also ask for that payment. We will accept cash, checks, Visa and MasterCard.
4. If we do not participate with your insurance, we will file your claims as a courtesy. You will be expected to make sure payment is made to us in a timely manner. If we do not receive payment within 30 days, you will be billed for any unpaid balance.
5. If your insurance denies our charge, you will be billed for the entire balance. You will be expected to pay your balance in full within 30 days or call our billing department to make payment arrangements. If you do not pay in a timely manner, your account may be referred to a collection agency and reported to the Credit Bureau.
6. MEDICARE PATIENTS: We are participating providers with Medicare and will bill Medicare for all covered charges. If you have a supplemental insurance, we will bill your supplemental insurance. If payment is not received from your supplemental insurance within 30 days of filing, we will bill you for the balance due. If you do not have a supplemental insurance, your portion (20% amount allowed by Medicare) will be collected at the time of service. Each year you will be expected to pay the allowed amount of your charges until the Medicare deductible is met.
7. HMO-PPO PATIENTS: If we participate with your plan, we will bill your insurance for you. You will be expected to make sure payment is made to us in a timely manner. Your co-payment will be collected at the time of service. If your plan requires you to have an authorization to see a specialist, you will need to obtain that from your Primary Care Physician prior to seeing the specialist.
8. SELF-PAY PATIENTS: Patients with no insurance will be expected to pay at the time of service. If you are not able to pay in full, you must contact our billing department prior to seeing the doctor to make payment arrangements.
9. No show or missed appointments - When an appointment is scheduled with the doctor, time is specially allocated for you. We understand there may be times when you are unable to keep an appointment, but we ask the courtesy of a phone call to cancel your appointment. We prefer a 24 hour notice of cancellation by you.

Remember, whether you do or do not have insurance, you are ultimately responsible for payment of your charges. If you have any questions regarding our financial policy, please contact our billing department at (864) 278-1437.